Customer Promise

Cigars GB - Customer Promise

At Cigars GB, we are dedicated to providing you with exceptional products, outstanding service, and an exceptional shopping experience. Our commitment to you is encapsulated in our Customer Promise:

1. Quality Assurance

We promise to deliver only the finest quality cigars, sourced from reputable manufacturers and distributors. Every cigar you purchase from us is guaranteed to meet the highest standards of craftsmanship and flavor.

2. Wide Selection

We promise to offer a diverse and extensive selection of cigars to cater to your unique preferences. Whether you are a seasoned aficionado or a newcomer to the world of cigars, we have something for everyone.

3. Secure and Convenient Shopping

We promise to provide a secure and user-friendly online shopping platform that ensures your personal information is protected and your shopping experience is hassle-free. Your satisfaction is our priority.

4. Exceptional Customer Service

We promise to go above and beyond to assist you with any questions, concerns, or special requests. Our knowledgeable and friendly customer support team is here to provide you with the support you need.

5. Prompt Shipping

We promise to process and ship your orders promptly, ensuring your cigars reach you in optimal condition and within the estimated delivery times. We understand that timely delivery is crucial to your enjoyment.

6. Fair Pricing

We promise to offer fair and competitive pricing for our premium cigars. We believe in providing you with value for your investment in the world of cigars.

7. Privacy and Security

We promise to safeguard your personal information and respect your privacy. Your data is treated with the utmost confidentiality and used only for the purposes outlined in our Privacy Statement.

8. Satisfaction Guarantee

We promise your complete satisfaction. If you are not satisfied with your purchase, please refer to our Return and Refund Policy for guidance on how we can make it right.

9. Continuous Improvement

We promise to continuously improve our offerings, services, and processes based on your feedback and evolving industry standards. Your input is invaluable to us.

10. Responsible Enjoyment

We promote the responsible enjoyment of cigars. We encourage you to smoke and enjoy our products responsibly and in accordance with local laws and regulations.

Thank you for choosing Cigars GB as your trusted online cigar retailer. We are honored to serve you and look forward to exceeding your expectations with every interaction. Your satisfaction is our promise, and we are committed to delivering on it, every time.